Four Mistakes to Avoid When Choosing a Carpet Cleaner

MISTAKE #1: Choosing a Carpet Cleaner Based On Just a Telephone Call. Instead, invite them to your home and ask for a specific price quotation. Then you’ll know exactly what the carpet cleaner recommends – and you won’t be the victim of high-pressure sales tactics when the technician steps into your home.

 MISTAKE #2: Choosing a Carpet Cleaner Who Doesn’t Offer a Money-Back Guarantee. We feel strongly that every carpet cleaning company should be fully accountable for their work. And if you aren’t pleased with the job, you shouldn’t have to pay for it. Period! Not all carpet cleaners offer a guarantee. Or, if they do, the guarantee may be “limited” or vague at best.  And be sure they offer a complete 100% No-Risk Guarantee that is PUT IT IN WRITING!

 MISTAKE #3: Choosing a Carpet Cleaner Without Getting References or Comments From Their Previous Clients. Any carpet cleaner can say anything about his past jobs.  Sadly, some of what they say may not be true. Make sure you ask for references or read testimonials from current customers! Any carpet cleaner that does quality work should be proud to provide you with comments from their clients.

MISTAKE #4: Choosing a Carpet Cleaner Who Isn’t a Member of a Trade Association. The IICRC (Institute for Inspection, Cleaning and Restoration Inspection)  is a trade association of carpet cleaners who are dedicated to: (1) honest, ethical business practices, (2) the highest possible level of customer service, and (3) adhering to strict policies forbidding bait and switch practices. We are proud to be an IICRC Certified Firm.

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